Professional with a Proven Track Record of Success
Hi, I am Shanika Duncan, A Customer Service Specialist
Excellent References Available Upon Request
I’m committed to providing my customers with the best possible experience. My customer service team is available to answer any questions or concerns that customers may have.
About ME
Passionate About Making a Difference
Motivated team leader with extensive experience in team building, management, delegation, and coachability.
I have a team of highly skilled professionals who are dedicated to providing my customers with the best possible experience. My team is knowledgeable and experienced in the areas of customer service, product design, development, and implementation. I ensure that my customers have the best possible experience when they come to us for services or products.
I strive to provide my customers with the best possible experience. My products are of the highest quality and are designed to meet the needs of my customers. I’m always looking for innovative ways to improve my products and services.
Work History
Highly Experienced Professional With Extensive Work Experience
2022-12 – Current
Delivery Driver
Door Dash, Los Angeles, CA
- Communicate with customers to keep them up to date with their orders
- Greet customers upon arrival
- Make sure orders are complete before delivering them to the customer
- Take photos of items being delivered using an Android camera phone
- Utilize GPS to optimize routes and continuously meet estimated delivery times.
- Promoted customer satisfaction by addressing or escalating concerns for a quick resolution.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in a polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated with dispatchers to stay informed of route changes and delivery schedules.
2022-03 – 2022-11
Alarm Response Patrol Officer
ADT Security Services, Torrance, CA
- Customer Service
- Communicated with dispatch via radio and responded to alarm activations while driving a marked company vehicle in an assigned geographical area
- Conducted perimeter checks of commercial and residential locations
- Responded to calls for patrol service, conducted vehicle inspections at the beginning & end of shift, and conducted residential vacation checks.
- Developed and implemented strategies to improve patrol operations.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Structured assignments for subordinates based on current patrol priorities, special requirements, and individual strengths.
2019-05 – 2022-10
Reception Guard
Allied Universal Security/Kite Pharma, Santa Monica, CA
- Duties: Greeted visitors, signed guests in/out, kept logs of visitors, issued visitor passes, issued temp badges, provided information to callers & visitors, listened to & resolved complaints, directed visitors to the appropriate staff, answered heavy phone lines, recorded & transmitted messages, handling incoming & outgoing mail, controlled access to the facility, typed memos & important documents using MICROSOFT WORD, inputted data entry, creating spreadsheets using EXCEL, sent & responded to emails, scanned docs., uploaded docs., photocopied docs., created flyers, created and laminated signs for the facility, escorted deliveries to appropriate conference & office rooms, contacted appropriate personnel for maintenance & emergency issues, implemented & orchestrated evacuations during emergencies, created & submitted daily activity & incident reports to the appropriate persons, and conducted frequent patrols throughout the facility
- Operating and monitoring CCTV Surveillance Cameras
- Operating AIPHONE IX-MV Monitor System to allow visitors access to the facility.
2017-05 – 2019-04
Behavioral Technician
Restore Health and Wellness, Canoga Park, CA
- Performed 15 min, 30 min, and hourly rounds on a regular basis depending on the client’s level of care
- Conducted medication pass, med
- Count, controlled med
- Log, and checked Vitals on a regular basis
- Provided clients with transportation to and from 12-Step meetings, inside group meeting locations, outside activities, ER, Dr
- Appointments, airport pickup, and Flyaway drop-offs
- Provided clients with 4 levels of care; Detox, Residential, IOP, and PHP
- Redirected Clients from negative behaviors and thoughts
- Record keeping of client events/behaviors to clinical team
- Client charting, recording client events/behaviors to the clinical team by writing detailed shift reports via
- Outlook, and communicate with other staff verbally during shift change
- Conducted urinary analyses, breathalyzed, recorded processes, and reported results
- Ensured clients attended all scheduled sessions throughout the day & evening
- Admits, orientations, welcomes, reviews client handbook with new clients, completes client-related paperwork at admit, and discharge
- Facilitate groups, oversee client use of telephone and observation/monitored client chore list, and filed attendance records
2004-10 – 2022-02
Home Care Provider
IHSS, Hawthorne, CA
- Schedule Dr
-
Visits via phone, record keeping, and file
documents -
Assisted patients with physical/mental
impairments - Monitored sugar diabetes using a glucometer, administered medications, monitored blood pressure, changed diapers routinely, scheduled & drove patients to Dr
- Appointments, prepared meals, assisted with daily living and personal hygiene
- Assisted with paying monthly bills and making business calls on the patient’s behalf.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
-
Helped clients maintain optimal health by
overseeing medication administration and doctor’s appointments. - Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed rapport to create a safe and trusting environment for care.
1998-09 – 2006-05
Rental Agent/Return Agent
Alamo Rent a Car, Inglewood, CA
- Customer Service upsold vehicles, offered/sold insurance products, data entry, 10-key by touch, and answered heavy phone lines in a fast-paced environment, I greeted customers and discussed the type, quality, and quantity of merchandise sought for rental
- Explained rental fees, policies, & procedures, and accepted payments & balances Provided information about rental items, such as availability, operation, or description
- Inspected and adjusted rental items to meet the needs of the customers Prepared rental forms, obtaining customer signatures and other information, such as required licenses Kept records of transactions and of the number of customers entering rental car establishment
- Assisted Management with their inventory job duties when not busy and attended ongoing sales and customer service training.
2016-07 – 2016-12
Counter Sales Representative
Dollar Thrifty Rent a Car, Los Angeles, CA
- Customer Service greeted customers, data entry, 10-key by touch, discussed the type, quality, and quantity of merchandise sought for rental, offered/sold insurance products, upsold vehicles, prepared & explained rental agreements, accepted payments & balances, and attended several training classes
Highly Motivated & Organized Professional With Exceptional Skills
Skills
Leadership
Training
Delegation
Communication
Critical Thinking
Team Building
Analytical
Customer Service, Sales, Security, Reception, Data-entry, Type 50 WPM, 10-Key by touch, Faxing, Scanning, Copying
Answering Phones, Microsoft Word, Excel, Odyssey, Legacy, Outlook, Internet Literate, Accounting, Cashier, and Retail.
Possess CPR Card, excellent time management skills, empathetic, active listener, the ability to adhere to and enforce
Policies/procedures, ability to react calmly/effectively in emergency situations, ability to maintain confidentiality, keen Observation/analyzation skills, and ability to adapt to diverse groups
Education
Education Is A Never Ending Source Of Knowledge
2018-05
BSIS Guard Card, Registration # G6402901
West Sacramento, CA
2018-05
CPR/AED/FIRST AID, Control
Woodbridge, NJ
2017-05
Certificate, Chemical Dependency
Counselor, LASC – LA, CA
2016-05
Associates: Arts, Psychology
LASC – LA, CA
2016-05
Associates: Science, Social & Behavioral Sciences
LASC – LA, CA
2009-05
Diploma: Medical Assisting
Everest College – LA, CA
Contact Me
Let’s Talk
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